Refund policy

At Simbiosis | The Mushroom Boutique we want you to be completely satisfied with your purchase. If something is not right, we are here to resolve it.

Time limit

We accept return or exchange requests within 15 calendar days of receiving your order. After that period we cannot process the request.

Product conditions

To accept a return due to a change of mind, the product must meet all of the following conditions:

  • Original packaging unopened and in perfect condition.
  • Product unused, unconsumed and unaltered.
  • All original components: lid, security seal and label.
  • Proof of purchase: order number or confirmation email.

For reasons of hygiene and food safety, we do not accept change-of-mind returns of opened or partially consumed products.

Defective, expired or damaged product

If you receive a product in poor condition, past its expiration date, with a broken security seal, or with damage attributable to manufacturing or shipping, we accept the return or exchange even if the product has been opened, provided that:

In these cases we cover the cost of return shipping and send you the replacement product at no additional cost.

Process

  1. Contact us through our form or at simbiosissanmiguel@gmail.com with your order number and the reason.
  2. We respond within a maximum of 48 business hours with instructions.
  3. You ship the product to the address we provide. The cost of return shipping is borne by the customer, except in cases of defective product or our error.
  4. Once the product is received and verified, we process the refund or exchange within 5 to 7 business days.

Refunds

The refund is issued to the same payment method used in the original purchase:

  • Credit or debit card: appears on your statement within 5 to 10 business days, depending on your bank.
  • Mercado Pago: appears in your account within 3 to 5 business days.
  • Bank transfer: when the original method does not allow a refund, we will request your bank details and transfer within 5 business days.

The original shipping cost is not refundable, except in cases of our error or a defective product.

Product exchanges

If you wish to exchange your product for another in the same line, the same conditions apply. If the exchange product has a different price, the difference is charged or refunded.

Products not eligible

  • Opened or consumed products, except for manufacturing defect, expiration or shipping damage.
  • Products past their expiration date at the time of the request.
  • Custom orders or bulk products already processed.
  • Products purchased under promotions marked as final sale.

Fungal Art

The screen prints are original limited-edition works. We accept returns only if the work arrives damaged during shipping. Photograph the damage and contact us within 48 hours of receipt.

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