Return Policy

Return and Exchange Policy

At Simbiosis | The Mushroom Boutique we want you to be completely satisfied with your purchase. If something isn't right, we're here to make it right.

Deadline to Request a Return or Exchange

You have 15 calendar days from the date you received your order to request a return or exchange. After that period, we will not be able to process the request.

Product Conditions for Return

To accept a return, the product must meet all of the following conditions:

  • The original packaging must be unopened and in perfect condition.
  • The product must not have been used, consumed, or altered.
  • It must include all original components (lid, security seal, label).
  • Proof of purchase must be provided (order number or confirmation email).

For hygiene and food-safety reasons, we do not accept returns of opened or partially consumed products, except in cases of defective or damaged product as described below.

Exceptions — Defective or Damaged Product

If you receive a product in poor condition, past its expiration date, with a broken security seal, or with evident damage attributable to manufacturing or shipping, we do accept the return or exchange even if the product was opened, provided that:

We will evaluate the case and, if applicable, cover the cost of reshipping or sending a replacement product.

Return Process

  1. Contact us through our form or by email at simbiosissanmiguel@gmail.com, stating your order number and the reason for the return.
  2. We will reply within a maximum of 48 business hours with return instructions.
  3. Send the product to the address we provide. The return shipping cost is the customer's responsibility, except in cases of defective product.
  4. Once the product is received and verified, we will process the refund or exchange within 5–7 business days.

Refunds

Refunds are issued using the same payment method used in the original purchase:

  • Credit or debit card: the refund appears on your statement within 5–10 business days, depending on your bank.
  • Mercado Pago: the refund appears in your Mercado Pago account within 3–5 business days.
  • Bank transfer: in special cases where the original method does not allow a refund, we will ask for your bank details to make a transfer within 5 business days.

The original shipping cost is non-refundable, except in cases of our error or a defective product.

Product Exchanges

If you'd like to exchange your product for another one in the same line (for example, switching from Capsules to Powder of the same mushroom), the same return conditions apply. If the exchanged product has a different price, the corresponding difference will be charged or refunded.

Products Not Eligible for Return

  • Opened or consumed products (except for manufacturing defects).
  • Products past their expiration date at the time of the request.
  • Custom orders or bulk products that have already been processed.
  • Products purchased under special promotions marked “no exchanges or returns.”

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Last updated: June 2026